Shipping policy

Welcome to ILLUMIWAVE – your trusted source for premium LED lighting.

We’re committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for full details on how we handle shipping.

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Processing Times

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will begin processing on the next business day.

• Once your order is shipped, you’ll receive a confirmation email with tracking information.

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Shipping Times & Rates

We currently ship to [list countries or regions, e.g., the U.S., Canada, UK, Australia, etc.].

Note: Shipping times may vary depending on your location and unforeseen circumstances (e.g., customs, weather delays).

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Order Tracking

• Once your order has shipped, you’ll receive a tracking number via email.

• You can track your package at any time using the link provided.

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Shipping Delays

While we do our best to ensure timely delivery, ILLUMIWAVE is not responsible for delays caused by:

• Carrier issues (e.g., USPS, UPS, DHL)

• Customs clearance

• Incorrect shipping information provided by the customer

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Customs, Duties & Taxes (International Orders)

• International orders may be subject to customs fees, import duties, and taxes.

• These charges are the responsibility of the customer and are not included in our prices.

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Missing or Lost Packages

If your package is lost or marked delivered but you haven't received it:

• First, check with neighbors or your local postal office.

• Then, contact us at [your email here] within 7 days of the expected delivery date. We’ll do our best to assist you.

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Contact Us

If you have any questions about shipping, feel free to reach out to us:

📧 Email: ....................
📍 Address: [Insert business address if applicable]

Thank you for shopping with ILLUMIWAVE – lighting the way to a brighter space!